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Bill Pay, Insurance and Payment Options

Virtua is dedicated to serving all with reverence, compassion and integrity, and is committed to providing our patients with exceptional care and service throughout their stay and beyond.

When it is time to pay your bill, Virtua offers online bill pay options that make it easy and convenient to pay from your home computer or tablet:
To access new statements, please visit the Virtua Payment Portal.
For statements mailed prior to October 24, 2019, please visit the Lourdes Payment Portal.

As a faith-based organization, we are committed to providing access to care, regardless of ability to pay. For patients who need financial assistance, we provide help in the form of:

Avoiding “Out of Network” Bills

Virtua is dedicated to providing consumers with as much information as possible regarding potential healthcare costs. Accordingly, we have listed information on the insurers and products the hospital participates in as well as any exceptions.

This list may not be comprehensive. For example, specialty insurers such as workers’ compensation and personal injury protection (“PIP”) are not included because there are a number of different types of insurance products and we may not participate in all of them. If you do not see your plan listed on our website, we strongly recommend that you contact us or your health insurance plan to confirm whether your plan is in-network or out-of-network.

Plans We Participate In

Click here to see a list of the insurance plans that Virtua participates in. It is also important that you contact your insurance company prior to receiving services or care at either Virtua Our Lady of Lourdes Hospital or Virtua Willingboro Hospital. Each plan is different and some provide different levels of coverage that could make a difference in your out-of-pocket costs. It is always best to contact your insurance company to obtain more information.

In addition, the physicians who provide care within our hospital might not participate in the same insurance plans as the hospital. You should check with the physician who is arranging your healthcare services to see which insurance plans the physician participates in. You should also know that these healthcare professional(s)’ costs are not included in the facility’s charges. They will bill separately.

Physicians and Physicians Groups We Employ and With Whom we Contract

Click here to see a list of the physicians or physician groups that are employed and who are contracted with Virtua. Even if  the physicians are hospital employees, you may still receive a separate bill for their services in the event they process their own billing. Contracted physicians (those who are not employed) are healthcare professionals whose costs are never included in the facility’s charges. They will bill you separately.

Price Transparency

At Virtua, we support price transparency and support your ability to obtain an estimate. For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient’s personal health condition. Patients also may qualify for financial assistance. Please contact 856-824-3114 for a price estimate or to find out if you qualify for financial assistance. To help expedite your request to obtain an estimate when calling or emailing please provide us with the following: Name, Address, Date of Birth, Insurance Name and ID number, all CPT codes for any testing and ICD-10 or diagnosis codes.

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